Privacy Policy
Troubadour Coffee Roasters respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website.
Information We Collect
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.
We also collect information about how you interact with the site, including pages viewed, products viewed, and referring websites.
When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information, email address, and phone number. We never share your information with any outside parties or promotional/marketing services.
How We Use Your Information
We use the information we collect to:
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Fulfill and manage orders, including processing payments and shipping
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Communicate with you about your order
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Provide customer support
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Send emails related to your purchase or subscription
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Send marketing emails and promotions (if you opt in)
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Improve and optimize our website and customer experience
- We do not share your information with any marketing/promotional services
Tracking & Analytics
We use tools such as Google Analytics (GA4) and Meta (Facebook) Pixel to understand how customers use our site and to improve our marketing efforts.
These tools may collect information such as:
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Pages visited
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Time spent on site
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Interactions with products
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General location data
Subscriptions
If you purchase a subscription, your information is used to manage recurring billing and deliveries. Subscription payments are processed securely through Shopify.
You may modify or cancel your subscription at any time by contacting us.
Third-Party Services
We may share your information with trusted third-party services to operate our business, including:
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Shopify (store platform and payments)
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Shipping carriers (to deliver your orders)
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Eventbrite (for class bookings and events)
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Email and CRM tools (including GoHighLevel only for prompt delivery emails and sending offers/discounts from Troubadour Coffee Roasters, when applicable)
These providers only receive the information necessary to perform their services.
Cookies
We use cookies and similar technologies to:
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Keep your cart active
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Understand how you use our site
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Improve performance and marketing
You can disable cookies through your browser settings if you prefer.
Your Rights
If you are a resident of certain regions (such as Canada), you may have the right to:
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Access the personal information we hold about you
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Request corrections or updates
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Request deletion of your personal data
To exercise these rights, please contact us using the information below.
Data Retention
We retain your order information for our records unless and until you ask us to delete this information.
Children’s Privacy
This website is not intended for individuals under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us at: