Contact Us

Please fill out the form below to give us some feedback, comments or ask a question. Your questions, comments, and ideas are always welcome.

If this query is in regard to consultation, please submit the form below. If you'd like to book a barista training, you can read all about it here.

Please do not call or come into the shop regarding consultation or training. We are frequently with customers and unable to devote the proper time to talk to you about your vision or answer any questions. Thank you.

**If your submission is a solicitation, please know your email will be unanswered & deleted.

Drop us a line

Customer Support

Have a question about your order, subscription, or training class? You’ll likely find the answer below — otherwise feel free to reach out.

When will my order ship?

Orders typically ship within 24–48 hours, Monday through Friday. Orders placed after 12 PM on Friday will usually ship the following Monday.

How long does shipping take?

Delivery typically takes 1–3 business days with USPS Priority Mail depending on your location. Ground shipping may take longer.

Can I change or cancel my order?

Yes. Orders can be changed or canceled as long as they have not been picked up by the carrier. Please contact us as soon as possible after placing your order.

What if I entered the wrong shipping address?

Contact us immediately at tony@troubadourcoffeeroasters.com. If the order has not yet shipped, we can usually update the address.

What if my coffee arrives damaged or I receive the wrong item?

Please email us at tony@troubadourcoffeeroasters.com and we will work with you to resolve the issue.

How do I manage or cancel my subscription?

Subscriptions can be adjusted or canceled at any time. Please contact us at tony@troubadourcoffeeroasters.com and we will assist you.

Can I cancel or reschedule a barista training class?

Classes may be canceled, but are non-refundable. You may reschedule within one year based on availability.

How quickly do you respond to inquiries?

We typically respond within 24 hours, Monday through Friday.

What if a coffee I ordered is out of stock?

If a coffee becomes unavailable, we may substitute it with a similar offering of equal quality. We will also contact you so you can choose to accept the replacement or wait for the next roast.